The Greater Kitchener Waterloo Chamber of Commerce is seeking a Member Services & Operations Coordinator to support the day-to-day administration of member services, member data, front-office operations, and internal coordination. Serving more than 1,700 members in one of Canada’s leading business communities, the Chamber is looking for a highly organized, service-focused individual who can help ensure members receive timely, accurate, and professional support.
This role will act as an operational hub for membership administration, including member inquiries, AMS updates, new member setup, renewals, profile changes, event registration support, online directory updates, Peer2Peer logistics, document certifications, and member letters in good standing. The Coordinator will also support office operations, including phone coverage, admin mailbox routing, walk-ins, office supplies, meeting room readiness, vendor coordination, and general administrative support across departments.
The ideal candidate brings a strong member-service mindset, excellent attention to detail, administrative strength, comfort with technology, and the ability to manage multiple priorities in a busy office environment. They should be professional, dependable, discreet, collaborative, and willing to learn membership systems, AI tools, and new processes as the Chamber continues to modernize its operations.
This is a full-time role, Monday to Friday, 8:30 a.m. to 4:30 p.m., with a hybrid work model. Compensation is expected to be $42,000–$49,000 annually, plus benefits, RRSP matching, vacation, professional development opportunities, and parking. Interested applicants are invited to submit a resume and cover letter to hr@greaterkwchamber.com. The posting will remain open until filled.
